Refund policy
Return/Refund Policy for Ohh Paperie
At Ohh Paperie, we take pride in the uniqueness and quality of our specialized items. Due to the specialized nature of our products, all sales are final. We do not accept returns or exchanges. However, your satisfaction is our top priority, and we are committed to ensuring the quality and integrity of our products.
Damages and Issues
We understand that sometimes things don’t go as planned. We ask you to please inspect your order upon reception. If you encounter any issues such as a defective item, or damage, or if you receive the wrong item, we urge you to contact us immediately at support@ohhpaperie.com. This allows us to promptly evaluate the situation and address your concerns.
To report a problem with your order, please follow these steps:
- Contact Us: Reach out to our customer service team as soon as you notice any defects or damages, or if the wrong item was sent. We kindly ask you to do this as soon as possible to ensure timely resolution.
- Provide Evidence: For us to better assist you, please provide photos or other evidence of the issue. This will help us in assessing the problem and deciding on the appropriate course of action.
- Resolution: Depending on the issue, we may offer a replacement, a store credit, or, in some cases, a refund. Our goal is to resolve any problems in a manner that is fair and satisfactory to you.
Limitations
Please note, we can only address issues reported within a specific timeframe after the order has been received. Contact our customer service for more details on this period, as it may vary depending on the type of product.
Contact Information
For any concerns or questions regarding your order, please get in touch with our customer service team (support@ohhpaperie.com). We are here to help and ensure that your experience with Ohh Paperie is nothing short of excellent.
Policy Updates
Ohh Paperie reserves the right to modify this return/refund policy at any time to reflect changes in our service or regulatory requirements. We recommend reviewing it periodically.
We value your support and understanding that the unique nature of our products means we have to adopt a no-returns policy. Thank you for choosing Ohh Paperie, where we strive to bring you exceptional and distinctive products.